Privacy Policy

01 Information We Collect

When you register an account on 8k8.com or use our services, we collect various types of personal information to provide you with a secure, personalized gaming experience and to comply with legal and regulatory requirements.

1.1 Information You Provide Directly

During account registration and throughout your use of 8k8.com, you may provide the following information:

• Personal Identification: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport, driver's license, or national ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Payment Information: Bank account details, GCash or PayMaya account information, credit/debit card numbers, and transaction history.
• Verification Documents: Copies of government-issued IDs, proof of address (utility bills, bank statements), and proof of payment method ownership.
• Communication Records: Messages sent to customer support, live chat transcripts, and email correspondence.

1.2 Information Collected Automatically

When you access 8k8.com, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths.
• Location Data: General geographic location derived from your IP address (country and city level). We do not collect precise GPS location data.
• Cookie Data: Information stored in cookies and similar tracking technologies as described in Section 4 of this policy.

02 How We Use Your Data

8k8.com uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your 8k8.com account;
• Verifying your identity and age (21+ requirement) in compliance with Philippine gambling regulations;
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment methods;
• Providing access to casino games, live dealer tables, slots, bingo, and other platform features;
• Sending account-related notifications, including transaction confirmations and security alerts.

2.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and Philippine anti-money laundering (AML) laws;
• Conducting Know Your Customer (KYC) verification procedures;
• Reporting suspicious transactions to relevant authorities as required by law;
• Maintaining records as required by Philippine financial regulations.

2.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform performance and user experience;
• Personalizing game recommendations and promotional offers based on your preferences;
• Conducting internal research and analytics to develop new features;
• Monitoring for technical issues and resolving platform errors.

2.4 Responsible Gaming

• Monitoring gaming behavior to identify signs of problem gambling;
• Enforcing self-exclusion requests and deposit/loss limits;
• Sending responsible gaming reminders and resources where appropriate.

2.5 Marketing Communications

With your consent, we may use your contact information to send promotional offers, bonus notifications, and news about new games or features on 8k8.com. You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in any marketing email.

03 Data Sharing and Disclosure

8k8.com does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating the 8k8.com platform. These include:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require transaction data to process deposits and withdrawals.
• Game Providers: Licensed third-party game developers may receive anonymized gameplay data to ensure game integrity and resolve disputes.
• Identity Verification Services: KYC and AML compliance providers who assist in verifying your identity and age.
• Cloud and Hosting Providers: Secure data storage and infrastructure providers who process data on our behalf under strict confidentiality agreements.
• Customer Support Tools: Live chat and helpdesk software providers who facilitate communication between you and our support team.

All service providers are contractually bound to process your data only as instructed by 8k8.com and to maintain appropriate security measures.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, or regulatory bodies (including PAGCOR and the Anti-Money Laundering Council) when required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 8k8.com's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

04 Cookies and Tracking Technologies

8k8.com uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and analyze usage patterns. By continuing to use 8k8.com, you consent to our use of cookies as described in this section.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymized data about how you use 8k8.com, such as which pages you visit most frequently and how long you spend on each page. This data helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences and settings, such as your preferred game categories, notification settings, and responsible gaming limits, so you don't have to re-enter them each time you visit.
• Analytics Cookies: Used to understand aggregate user behavior and improve our services. Analytics data is processed in anonymized or pseudonymized form and is not linked to your personal identity.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling essential cookies may prevent you from accessing certain features of 8k8.com, including account login and payment processing.

05 Data Security

8k8.com takes the security of your personal information seriously. We implement a comprehensive set of technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and 8k8.com servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major banks and financial institutions.
• Secure Data Storage: Personal data is stored in encrypted databases with access restricted to authorized personnel only. Payment information is tokenized and never stored in plain text.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for account login to provide an additional layer of security beyond your password.
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity around the clock.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address potential vulnerabilities in our systems.

5.2 Organizational Security Measures

• Access to personal data is restricted to employees and contractors who need it to perform their job functions;
• All staff with access to personal data are trained in data protection and privacy best practices;
• We maintain a formal incident response plan to address data breaches promptly and effectively;
• Third-party service providers are vetted for security compliance before being granted access to any personal data.

06 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 8k8.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of all personal data we hold about you, including the purposes for which it is processed and the categories of data involved.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual rights and freedoms override those interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact 8k8.com's Data Protection Officer via the contact details provided in Section 10. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

07 Data Retention

8k8.com retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of five (5) years in compliance with Philippine financial reporting requirements.
• Identity Verification Documents: KYC documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Communication records with our support team are retained for two (2) years from the date of the last interaction.
• Marketing Preferences: Records of your marketing consent and preferences are retained for as long as you hold an account and for one (1) year following account closure.
• Technical Logs: Server logs and technical data are retained for up to twelve (12) months for security and performance monitoring purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be linked to your identity. Where data is anonymized rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

08 Children's Privacy

8k8.com is strictly an adult platform. In accordance with Philippine law governing online gambling, our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21.

During the registration process, all users are required to confirm that they are at least 21 years old and to provide a valid date of birth. We conduct age verification checks as part of our KYC process and reserve the right to request documentary proof of age at any time.

If you believe that a minor has registered an account on 8k8.com, please contact our support team immediately so that we can take appropriate action.

09 Changes to This Privacy Policy

8k8.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the 8k8.com platform informing users of the changes;
• Send an email notification to registered users where the changes are significant and affect how we process your personal data.

Your continued use of 8k8.com following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you must stop using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how 8k8.com protects your personal information. Previous versions of this policy are available upon request from our Data Protection Officer.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8k8.com handles your personal data, please contact our Data Protection Officer using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 through the 8k8.com platform
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days

For formal data subject access requests or complaints, please include your full name, registered email address, and a clear description of your request or concern. We may need to verify your identity before processing your request to ensure the security of your personal data.